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Gift Certificates Sending a gift certificate? It's super easy and fun to do! Once purchased, you can find the gift amount applied directly to your Soap Box account. Just go to "your account" page and send the gift certificate amount to an email address of your choice. Did you know you can divide up the gift certificate amount any way you'd like and send it to as many email addresses as you'd like? Give your friends or family members a fun shopping spree with just a click of a button! We'll happily answer any questions you might have. Just email us!
Gift Wrap Would you like your bath delights prettily wrapped? Let us know! We can wrap them up in Soap Box style, typically highlighting our company colors, pink and brown. If it’s the holidays we may offer different packaging. If you’d like a gift message included, please type your text as you’d like it to appear in the comments section. We never include invoices in orders, so the recipient will not receive any order information with their gift.
Lost, Stolen or Damaged Packages The Soap Box Company provides up to $50 free insurance for US packages and limited insurance for international packages. After your order has shipped and you have a tracking number, please contact USPS directly with any problems receiving the package; they'll have the most current shipping information. In the event products are damaged in transit, you must retain all packaging materials and damaged items in order to successfully file a claim with USPS. Claims may be filed online here; there is a time limit for filing.
Medical Disclaimer Information on our site is provided as a service to our customers and must not be construed as medical advice. The Soap Box Company will not be held liable for any allergic reactions or medical conditions resulting from the use of products sold on our website. If you have a confirmed sensitivity or allergy, we strongly recommend that you carefully review the ingredient label of all products. If irritation occurs, discontinue use immediately and contact your physician.
Packing Materials Our first choice is always "green" materials and we use American-made products whenever possible.
Paper shred - 100% Recycled Paper, made in USA
Cellophane bags - certified biodegradable & compostable, made in England
Packing peanuts - certified biodegradable (pet-friendly option coming soon)
Colored tissue paper - 100% Recycled Fibers, made in USA
Payment We accept Visa, MasterCard, American Express, and PayPal. We also accept money orders and personal checks (held until cleared, minimum of 5 business days).
Purchasing safely with a Credit Card Orders and personal information are encrypted using Secure Socket Layering (SSL) so your privacy is protected. Click on the Secure Link at the bottom of the page to see the official SSL certificate; SSL offers secure communications by encrypting all data to and from the site. Your credit card number is transmitted directly between the issuing bank and credit card processor. We do not receive or keep any credit card information on file.
Refunds, Returns, Exchanges & Cancellations Due to the nature of our products, we cannot offer returns or exchanges. Bath and body products cannot legally be resold by The Soap Box Company because of sanitary considerations. Therefore, all sales are final.
We will cancel an order if possible, no reason required. It is, however, difficult to pull an order mid-processing and we ship quickly compared to many companies, so please be aware that we may not be able to.
Rarely, products may arrive in imperfect condition. See Lost, Stolen, or Damaged Packages. In most cases, loss will be covered by postal insurance.
We believe in our products, and want you to be completely satisfied with your Soap Box Company experience. If you are unhappy with your order, please contact customer service: Jo at firstname.lastname@example.org.
Rewards Points Program Our Rewards Points Program awards 10 Rewards Points for every $1.00 spent. Cash them in at 100 for $1.00. Save them up until you have enough for a free order or cash them in every time you place an order. It doesn't get much easier than that! The Soap Box Company will also run occasional specials to allow you to bank extra points.
Redeem points by choosing the "Rewards Points" payment method during checkout. The checkout page will then refresh, providing you a field to enter the points applicable, and a brief summary of your current points balance. Submit order, then choose a secondary payment method to cover the balance and/or shipping charges - proceed as usual.
Points are calculated on your order total (excluding shipping). Purchasing a Gift Certificate with points isn't allowed. Points earned from an initial order can't be applied to a second order within 48 hours. And finally, point-scamming will void all earned totals, so please just don't.
Sales Tax As an Alaska company, The Soap Box Company collects no Sales Tax!
Samples At checkout, you can now choose your own FREE samples, or none at all if that's your preference.
Shipping Information Shipping in excess of $2.00 will be refunded.
Turn Around & Shipping Times
Your order will be carefully packaged and shipped within 1-3 business days. Delivery times are out of our control.
For US customers, we offer Priority Shipping through United States Postal Service, with a tracking number via email upon shipment, which serves as shipment confirmation. Please keep it until you receive your order (order information is also saved in your account on the site).For international customers, we offer both Priority and First Class Shipping. Our website calculates shipping by product weight/location with rates linked to USPS.
FPO/APO Shipping Yes! We are happy to ship to FPO & APO addresses. You can enter the address information in the Ship To boxes during checkout.
We ship worldwide! International customers can now choose from a wide variety of USPS shipping options. Please know your country restrictions; we will not be held responsible for ordered items disallowed in your country. We use very low customs values, but what Customs does on your end is out of our control.
US: $100+ minimum order
Canada: $200+ (must fit in Small Flat Rate box)
Other International: $300+ (must fit in Small Flat Rate box)
Wholesale The Soap Box Company does not offer wholesale opportunities at this time.